I ordered 3 sets of belts a while back. One set was defective and the belts came apart as soon as the slightest tension was applied to them - I couldn't even put them on to try them! However, being one who hates to complain and after finding I could not fix them my self, I reluctantly called the company to explain my plight.
Rather than running into a person at the company who drilled me with questions about how I used/applied them, I, instead, was connected to a gentleman who simply said that they were likely pressed incorrectly, apologized for the inconvenience,affirmed the order, and sent me a replacement which came within a day or two! I was blown away! It was so unlike working with today's kind of company that basically infers that you are a con man trying to take advantage of the company which reminded me of the days a couple of decades ago when almost everything was made in America unless there was a foreign place known for their work and quality in that area and everyone gladly paid a premium to get one of their products i.e. German Steel, Italian shoes etc.
How could I want to work with any other company than this one? I was treated as a man whose word was golden and as if I had done business with them for years, even though this was my first purchase.
Fact is, unless they do not carry the grit I am looking for, I will not order from another company after this. Why would I? Why would any sane man want to? I made one order with this company and no one could talk me into ordering with another.
I needed another belt